Privacy Policy

Introduction

TitanFlare Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

As the data controller, TitanFlare Ltd (Registration Number: HE864795) is responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Cyprus privacy laws.

Data Collection

We collect various types of personal data when you interact with our services. The data we collect includes:

Information You Provide Directly

• Contact details (name, email address, phone number, postal address)
• Professional information (job title, company, industry)
• Communication preferences and enquiry details
• Information provided during programme registration or consultation
• Feedback and survey responses

Information Collected Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and tracking technologies data
• Location data (general geographic location based on IP address)

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

Service Delivery and Communication

We use of your data to provide our executive leadership development services, respond to enquiries, and communicate about programmes and opportunities that may interest you. This includes sending programme updates, educational content, and relevant industry insights.

Business Operations

• Processing programme registrations and payments
• Scheduling and delivering training sessions
• Providing customer support and assistance
• Maintaining business records and compliance

Website Improvement and Analytics

We analyse website usage patterns to improve our online services, understand user preferences, and enhance the overall user experience. This helps us optimise our content and functionality.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with business mergers or acquisitions
• Consent: With your explicit consent for specific purposes

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. Any transfers outside the EU are conducted with appropriate safeguards in place, including adequacy decisions or standard contractual clauses as required by GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Generally, we keep contact and communication data for up to 7 years after our last interaction, unless you request deletion or a longer retention period is required by law. Programme participation data may be retained longer for certification and compliance purposes.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are designed for business professionals and executives. We do not knowingly collect personal data from individuals under 16 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Cyprus Data Protection Commissioner if you believe your data protection rights have been violated. Contact details and procedures are available on the Commissioner's official website.